Shipping Policy

All shipments are insured and risk-free. You can easily track your shipment using the tracking number provided to you.

Domestic Shipping

We offer FREE Express Shipping on all orders within the U.S.

• The shipping date is based on when your package leaves our shipping department.
• We suggest you check the estimated delivery date before placing the final order. 
• You can select the Delivery Method you prefer on the checkout page. 
• The Transit Time is the duration from when we ship an item to when it is delivered to you.

When you place an order with us, we will not be able to provide a specific delivery date and time immediately. However, once your package ships, the shipping carrier will set the delivery window. You will find this information in the "Order Shipped" email.

At times, the carrier may suspend weekend delivery services (Saturday Delivery). If available, you will be able to see this option on the checkout page.

APO, FPO, DPO, PO boxes and U.S. Territories

Once your order ships to APO, FPO, DPO, PO boxes and U.S. Territories via USPS priority mail, you will receive an email confirmation along with a tracking number. Usually, it takes around 7 to 10 business days for the order to arrive. The estimated delivery date displayed is for U.S. addresses only and does not apply to APO, FPO and DPO addresses

Exceptions to the Delivery Timeline

Delay in delivery may happen due to unforeseen circumstances. We will not be responsible or provide refunds for any shipping charges incurred in such cases. Although we cannot control unexpected delays, we are committed to promptly informing you of any such occurrences as soon as we become aware of them.

Tracking Your Order

You may track your order using the tracking number provided in the order confirmation mail. To track your shipment, please click here.

To ensure that you receive all notifications from us, kindly add our email ID to your address book. We recommend checking your 'Spam' and 'Junk' folders regularly to avoid missing any important emails from us.

Cancellation and Changes in Order 

We prioritize customer satisfaction and will make every effort to accommodate a request for cancellation or changes in order before shipping. This may result in delayed delivery.

However, if the order has already been shipped, it will not be possible for us to make any changes. If you are not satisfied with the product, you can return it after you receive the shipment. Please get in touch with us if you prefer to personally collect your package.

International Customs, Duties and Taxes

Prior to receiving your order, the customs office of the destination country may apply customs fees, import duties, and other charges. Customs policies vary depending on the country. All charges required for customs clearance will be the responsibility of the recipient.

For orders shipped to the UK, Canada, Australia, and all European countries. Ocean moon gem collects the taxes/GST/VAT based on the shipping country.

For orders shipping to other countries, please contact your country’s customs office if you require information regarding applicable tax, duty, charges and any other details. Please feel free to contact customer service in case of any queries. 

The destination country’s customs office is authorized to open and inspect international shipments. If required, we are liable to provide information about your order.

If for any reason the shipment is returned from customs, the shipping amount will be deducted while processing the refund.