COLLECTION OF INFORMATION

We obtain, store, use and transfer different kinds of personal information you provide via various channels and other automated means (such as cookies, web beacons, pixels, tags, web server logs and other technologies). These get captured when you visit our website, update your profile, access our content, place an order, interact with our emails or chatbot, participate in a contest, promotion or survey.

Information Provided By You

  • Identity Data: Entails information such as your first name, maiden name, last name, username, gender, date of birth, marital status and similar identifiers.
  • Contact Data: Includes your name, e-mail address, billing address, contact number and other similar details via chat, customer support etc.
  • Demographic Information: Details such as your age, gender and country.
  • Login Credentials: Information related to your password, authentication and account access.
  • Financial Details: Includes the necessary information required to process your payment such as your bank details, card number, expiration date, etc.
  • Profile Data: Includes your professional interests, wish lists, ring size preferences and other profile-related information.
  • Content: Includes all the content you have shared with us, such as feedback, product reviews, shopping history, photographs, purchase and transaction information or questions.
  • Contacts: Includes information about other people that you provide to us.
  • Career Prospects: Information related to Human Resource practices such as career opportunities, recruitment, employee onboarding, etc.

Information Collected Automatically

We automatically collects information about your device and how it interacts with us. Some examples include:

  • User Behavior Data: Includes information about the products purchased, pages visited, features used, e-mails and ads viewed, the time of day you browse and other similar information.
  • Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. It also includes details regarding your device’s location and IP address.
  • Marketing and Communication Data: Comprises your preferences in receiving marketing content from us and our third parties.

Information Collected Through Tracking Technologies

  • Web Logs: We automatically collect information, such as your IP address, browser type and language and the date and time of your visit, which helps us track your movements around our site.
  • Device Fingerprinting and Pixels: Device fingerprinting is the process of analyzing and combining information from your device’s browser in order to create a “fingerprint” of your device and uniquely identify it. Angara may use electronic images known as pixels or web beacons. When you access a website, email or an advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.
  • Cookies: Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. We also capture information about your online activities and click stream data. These include information about your browsing actions and usage patterns across online channels and third-party websites, obtained through the use of web beacons, cookies and similar technologies. Please refer to our Cookie Policy to know more about cookies, how we use cookies and how you can manage them.

Information From Other Services

To respect your privacy, we will not sell or rent the personal information you provide to us online to any third party. However, we may gather information about you from third-party sources such as social networks, public databases, partners, affiliates and data brokers.

USE OF PERSONAL INFORMATION

We may use the information we collect about you for the following purposes:

  • Manage your orders and provide requested services
  • Confirm your order and track the process
  • Respond to your comments and queries
  • Review your information for accuracy
  • Prevent or take action regarding illegal activities, including suspected fraud
  • Facilitate your warranty or other services such as cleaning, repair or resizing of your products
  • Improve our services and product offerings, and develop new ones
  • Improve marketing and promotional efforts and overall customer experience
  • Identify your products and service preferences
  • Offer you personalized content
  • Understand customer demographics and behavior
  • Administer and fulfill our contests and other promotions
  • Contact you regarding products and services that we believe may be of interest to you
  • Fulfill any other purpose disclosed to you and with your consent

CONSEQUENCES OF FAILURE TO PROVIDE PERSONAL DATA

We need to collect some of your personal data, either by law or under the terms of a contract we have with you. If you fail to provide this data upon request, we may be unable to fulfill the contract we have or are trying to enter into with you (for example; providing you goods and/or services). In this case, we may have to cancel the order you have placed with us. However, we will notify you of such cancellations.

LEGAL BASES AND PURPOSE OF COLLECTED INFORMATION

Legal Bases: In order to comply with applicable laws in some jurisdictions, we must specify the "legal basis" for collecting and using your personal data. The following legal bases, where applicable, support our collection and use of your personal information:

  • Execution of a contract with you
  • Our legitimate business interests
  • Adherence to a legal obligation, court order or to exercise or defend legal claims; or your agreement to the processing, which you may withdraw at any time

Purpose of Collected Information: We use the personal information for the following purposes in compliance with legal bases as mentioned above:

The information obtained is used to execute a contract with you or to take steps at your request before entering into a contact, which includes:

  • Transacting and providing you with various products and services
  • Processing and fulfilling orders related to our products and services, and keeping you updated about the status of your order
  • Managing career opportunities, including recruitment, employee onboarding and other Human Resources-related purposes
  • Offering customer support, along with the creation and management of your Angara account

The information collected is used on the basis of our legitimate interests to:

  • Verify your identity
  • Review your information for accuracy
  • Operate, evaluate and improve our business, including developing new products/services; enhance and improve our services
  • Confirm and manage your orders, track the ongoing processes, provide services such as cleaning, repair and resizing of the products and respond to your queries
  • Interact with you via email, postal mail, phone and other means to improve the overall customer experience
  • Manage our communications; analyze our products and customer base for demographic and behavioral features
  • Perform data analytics, accounting, auditing and other internal functions
  • Reduce credit risk and manage collections
  • Send you promotional materials and other communications (including thank-you notes, special occasion reminders and other communication from sales professionals you have engaged with)
  • Manage your participation in special events, contests, sweepstakes, programs, offers, surveys and market research
  • Identify and prevent fraud and other unlawful, illegal activities, claims and other liabilities
  • Abide by and enforce relevant industry standards, contractual obligations and our policies

In addition to the above, we process your personal information for the following:

  • To comply with and enforce applicable legal requirements
  • For the establishment, exercise or defense of legal claims, whether in court proceedings or in administrative or out-of-court procedures

SHARING OF INFORMATION COLLECTED

We may share your information as follows:

Entities: We may share your personal information with our affiliated entities, including any corporate subsidiaries and affiliates.

Service Providers: We may use third-party service providers to perform certain services, including shipping, payment processing, billing and collections, marketing and data enhancement. This excludes text messaging originator opt-in data and consent.

Feedback and Testimonials: We may post feedback or testimonials provided by you, including your information, on the service or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.

Third Parties: We may share your information with third parties for purposes of facilitating your requests and in connection measuring and improving our services and advertising effectiveness, and enabling other enhancements.

Compliance With Law and Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate illegal activities, including suspected fraud, or as otherwise required by law.

Business Transfer: We also reserve the right to transfer personal information we have about you, if we decide to sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Consent: In case we have to share your information for any other purpose apart from the ones already disclosed to you, we will only do so after receiving your consent.